Password and login security on hoki perdana
Your hoki pere-wallet password is the first line of defense. We require passwords to be at least 12 characters long and include uppercase letters, lowercase letters, numbers, and symbols. Weak passwords like "123456" or "password" are rejected at signup.
Once you create your account, never share your password with anyone—not even hoki permobile banking staff. Our team will never ask for your password via email, SMS, or chat. If someone claims to be from hoki perlocal payment and requests your password, it is a phishing attempt. Report it to our support team immediately.
Change your password every 90 days, especially if you use the same password on other websites. If you forget your password, use the "Forgot Password" link on the login page. We will send a reset link to your registered email address. Click the link, create a new password, and log in with your new credentials.
If you cannot access your registered email, contact our support team with proof of identity (your national ID and a selfie). Our team will verify your identity and help you regain access to your account.
Two-factor authentication (2FA) on hoki pere-wallet
Two-factor authentication adds a second verification step to your login. After you enter your password, hoki permobile banking sends a one-time code (OTP) to your registered email or phone number. You enter this code to complete the login. Even if someone steals your password, they cannot access your account without the OTP.
We recommend enabling 2FA immediately after you create your hoki perlocal payment account. To set up 2FA, go to Account Settings, select "Security," and choose email or SMS delivery for your OTP. Email is generally more secure because SMS can be intercepted; however, both methods are supported on hoki peronline payment.
Save your backup codes when you enable 2FA
When you set up 2FA on hoki pere-wallet, we provide 10 backup codes. Store these codes in a safe place (not on your phone or computer). If you lose access to your email or phone, you can use a backup code to log in and regain access to your account.
Payment security and virtual accounts
When you deposit or withdraw on hoki permobile banking, your payment details are encrypted end-to-end. We use industry-standard TLS 1.3 encryption, so your data is protected from interception. We never store your full credit card number, bank account number, or e-wallet credentials. Instead, we store a token that lets us process future transactions without re-entering your details.
If you use a bank virtual account (local payment, online payment, e-wallet, mobile banking), we generate a unique account number for your hoki perlocal payment profile. This number is separate from your personal bank account, so your personal banking details remain private. Transfers to your virtual account are reconciled automatically and credited to your hoki peronline payment balance within minutes.
E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) are processed through the wallet provider's secure API. You authorize the payment in your wallet app, and hoki perlocal payment receives a confirmation token. Your wallet credentials are never shared with hoki peronline payment.
e-wallet transfers use Indonesia's unified QR-code standard. Scan the mobile banking code in our checkout, confirm the payment in your bank app, and the transfer is encrypted by your bank. hoki perlocal payment receives only a confirmation that the transfer was completed.
Account verification and identity checks
When you open a hoki peronline payment account, we ask for your name, email, phone number, and date of birth. Before your first withdrawal, we require identity verification using your national ID (KTP) and a selfie photo. This process is called Know Your Customer (KYC) and is required by Indonesian financial regulations.
KYC verification on hoki pere-wallet is encrypted and stored separately from your account balance and betting history. We use automated facial recognition to match your selfie to your ID photo, and our team reviews the submission manually. Verification typically takes a few hours during business hours.
If your verification is rejected, we will explain why and give you a chance to resubmit. Common reasons include poor photo quality, mismatched names, or an expired ID. Resubmit with a clear photo and a valid ID, and we will review it again.
Suspicious activity and account freezing
Our security team monitors every hoki permobile banking account for unusual patterns. If we detect a sudden spike in bet size, rapid consecutive withdrawals, or login attempts from multiple countries in a short time, we may freeze your account temporarily for verification.
Account freezing is a security measure, not a punishment. We will send you an email explaining why your account was frozen and what information we need to unfreeze it. Typically, we ask you to confirm your recent activity or verify your identity again. Once you respond, we unfreeze your account within a few hours.
Account security on hoki perlocal payment is a shared responsibility—we provide the tools, and you maintain strong passwords and enable 2FA.
Device security and public Wi-Fi
Your device is part of your security chain. Keep your phone or computer updated with the latest operating system patches and security software. Avoid using hoki pere-wallet on public Wi-Fi networks (cafés, airports, libraries) unless you use a VPN. Public Wi-Fi is unencrypted, so attackers can intercept your login credentials or session tokens.
If you must use public Wi-Fi, enable a VPN (Virtual Private Network) before opening hoki permobile banking. A VPN encrypts all your traffic, so your login and payment data remain private even on an open network. Many VPN services are available for free or a small monthly fee.
Log out of hoki perlocal payment when you are done playing, especially on shared devices. Do not save your password in your browser's password manager on a shared computer. If you use a mobile app, enable biometric login (fingerprint or face recognition) so your password is not stored on your device.
Reporting security issues
If you suspect your hoki peronline payment account has been compromised, change your password immediately and enable 2FA if you have not already. Then contact our support team with details of the suspicious activity. Our team will review your account, check for unauthorized transactions, and help you secure it.
If you notice unauthorized withdrawals, we can reverse them subject to our dispute policy. Reversals typically take 5–10 business days. If you report the issue within 24 hours of the unauthorized transaction, we have a better chance of recovering your funds.
Never share screenshots of your account balance, betting history, or payment details with anyone. Scammers sometimes pose as hoki pere-wallet support staff and ask for this information to "verify your account." Our team will never ask for sensitive information via email or chat.
Account security on hoki perlocal payment is updated regularly as new threats emerge. Check this guide periodically for the latest best practices and security features.